Your Questions, Answered

  • We provide professional photography and videography for for-profit and nonprofit organizations seeking to connect with their audiences through story-driven visual content. With over a decade of experience, we remove stress by guiding clients through every step, building trust, and delivering striking imagery. Unlike larger firms, we offer a personalized, tailored approach that prioritizes your goals and needs.

  • Rates depend on service type, team size, hours, and deliverables. Each package outlines coverage hours, number of photographers/videographers, basic editing, and digital delivery. We’ll provide a detailed quote after discussing your needs.

  • Yes. A non-refundable deposit (typically 50%) secures your date, with the balance due before or on delivery per the contract. Specific terms vary by booking.

  • We recommend booking as soon as your date or project is confirmed — 3–12 months for weddings and peak seasons, and 2–6 weeks for most commercial or event work to ensure availability.

  • Occasionally, if our schedule allows. Contact us with the date, location, and brief details; we’ll confirm availability and any expedited fees.

  • Cancellations must be made in writing. Deposits are generally non-refundable; cancellation fees depend on costs associated with pre-production. We can discuss rescheduling options when possible.

  • Yes. We offer phone/video consultations and in-person planning sessions for larger projects at no extra charge or as agreed in the package.

  • Absolutely. We collaborate on shot lists, timelines, and vendor communication to ensure smooth coverage and desired outcomes.

  • Yes — we offer engagement, family, headshot, and branding sessions with package options and add-on pricing for location, styling, and retouching.

  • Yes. We accept a limited number of weddings to ensure quality and personalized service; availability is on a first-come basis.

  • Arrival and coverage depend on the package. For weddings we typically arrive 1–2 hours before key events; for events/commercial shoots we confirm arrival times based on the schedule provided.

  • For most wedding packages and larger events we include a second shooter; assistants are available as needed and are included or added per the chosen package.

  • Yes, we travel for local and destination work. Local travel within our service area may be included; out-of-area or destination travel expenses (mileage, airfare, lodging) are added to the quote.

  • Our core approach is story-driven and adaptable — a blend of documentary (candid) and directed (posed/editorial) work tailored to your project and brief.

  • Yes. We welcome creative input and will discuss feasibility, timeline, and any additional costs during planning.

  • Typical delivery: 1–3 weeks for edited photo galleries, and 4–8+ weeks for fully edited video depending on project scope. Rush delivery options may be available for an additional fee.

  • Deliverables include professionally edited high-resolution JPEGs, basic color correction, and for video, a color-graded final file. File formats and resolutions are specified in your quote.

  • Minor tweaks are included in the standard edit pass. Additional retouching, complex edits, or new versions are billable; we’ll provide rates upfront.

  • We retain copyright unless otherwise agreed. Clients receive a license to use images for personal, promotional, or agreed commercial purposes. Exclusive or extended usage rights can be negotiated and licensed for an additional fee.

  • Yes, you may share images on social media and use them commercially within the terms of your license. For third-party commercial uses or extended licensing, please contact us.

  • We provide proofs/drafts for review, incorporate feedback per the agreed revision allowance, and finalize files after approval. Additional revisions are charged per our rates.